Customer Service

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© 2018 Adorn Jewellery Store 

Privacy Policy

Adorn Jewellery Store receive, collect and store any information you enter on our website or provide us with in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, or communications). Optional comments, feedback, product reviews, recommendations, and personal profile. 

Adorn Jewellery Store do not collect payment details (including credit card information) this goes via PayPal.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. For your reassurance we would like you to know we will never share your details it's just for us to keep in touch with you.

We collect non - personal information and personal information for the following purposes:

  1. To provide and operate the services

  2. To provide our users with ongoing customer assistance and technical support

  3. To be able to contact our visitors and users with general or personalized service related notices and promotional messages

  4. To potentially create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services

  5. To comply with any applicable laws and regulations

Adorn Jewellery Store is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. Your data is stored on secure servers behind a firewall.

The direct payment gateway PayPal offered by Wix.com used by us adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit/debit card information by our store and its service providers.

We may contact you to notify you regarding your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires. To send updates about our company, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws and any agreement we may have with you. For these purposes we may contact you via email, telephone, text, and post.

If you'd like to stop receiving emails from us please send an email to alison@adornjewellerystore.co.uk to unsubscribe. Your details will be removed from our database.

Cookies stored on the site visitors computer are as follows:

     Cookie Name                                       Life Span                                Purpose

  1. svSession                                            Permanent                              Creates activities & BI

  2. hs                                                         Session                                   Security

  3. incap_ses_${Proxy-ID}_${Site-ID}       Session                                   Security

  4. incap_visid_${Proxy-ID}_${Site-ID}     Session                                   Security

  5. nlbi_{ID}                                               Persistant cookie                    Security

  6. XSRF-TOKEN                                     Persistant cookie                     Security

  7. smSession                                           Two weeks                               Identify logged in site members (not applicable at the moment)